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Support Made Simple

Etex Technical Support

 

Here, you’ll find all the resources, guides, and contract options you need for seamless service. Use the sections below to access troubleshooting steps, guides, and support tools.

Local Support

“In HOURS not DAYS”

Report Trouble

903.797.TECH

24/7 Technical Support

Team Viewer

Customer Resources

Guides & Resources

Email Guide
Email Client Configuration Download Learn More
Phone Support
Voice Mail Guide Download Learn More
Residential VOIP
VOIP Portal Documentation Learn More
VOIP Portal Login Page Learn More
Do Not Call Registry
FCC Resources Learn More
Texas PUC Resources Learn More
Additional Links
Annual Video Subscriber Notice Download Learn More
Accessibility Assistance Download Learn More
SCAM Alert Learn More
CPNI Opt-Out Download Learn More
Lifeline Assistance Program Download Learn More
Servicios de Assistencia de Lifeline Download Learn More
Affordable Connectivity Program Download Learn More
Tips for Unwanted Robocalls Download Learn More
Wholesale DSL Rates, Terms and Conditions Download Learn More
Texpert Terms of Service Download Learn More
Network Management Policy Download Learn More
Machine Readable File Download
ETC Annual Notice Download Learn More

FAQs

Dial 811. Your call is forwarded to a call center in your local area. The ‘One Call Center’ records the call and notifies the appropriate utility companies affected by your digging plans. Within just a few, short days your local utility company will come out to mark the appropriate lines where it is not safe to dig.

Don’t gamble with your safety if you’re a professional excavator or a homeowner, smart digging always requires a call to 811. Knowing where underground utility lines are buried before you dig will help protect you from injury and prevent damages to utilities, service disruptions and potential fines and repair costs. Whether you’re planting a tree or shrub, or installing a deck or pool, every job requires a call—Even if you’ve called before for a similar project. The depth of utility lines varies, and there may be multiple utility lines in one common area. Marked lines show you the approximate location of underground lines and help prevent undesired consequences such as injury, service disruptions to an entire neighborhood or costly fines and repair costs.

No, 811 will not replace your local one call number. The one call process will remain the same and continue to notify your local affected utility companies, who will continue to mark your underground lines for free. With more than 62 local one call numbers across the country, 811 eliminates the confusion of multiple “Call Before You Dig” numbers by providing one national number you can call to get your lines marked.

No, at this time we do not anticipate NBC returning to our channel lineup.

Local sports are replayed on our Etex TV app on Channel 1 every Saturday morning at 10 AM.

No, currently our EtexTV service is compatible with the latest Roku, Firestick, GoogleTV and AppleTV set top and streaming devices.

Sign up for watchTVeverwhere to stream some of your favorite channels and programming to your tablet, your smartphones, your laptop and other devices from anywhere you can receive an internet signal. Note: Using our EtexTV streaming app, requires that your streaming device is connected to Etex Internet service.

Only authorized users on the account can call in to obtain information regarding accounts.

Etex cannot guarantee service to a home that does not have commercial power.

We adhere to FCC guidelines to ensure the safety and security of your information. We cannot access account information unless the caller is an authorized user and can provide the four-digit security PIN.

Unfortunately, we cannot provide an exact schedule for technician arrivals. Our technicians may call before coming to your location and will need access to service equipment.

To forward a call—note this is a paid feature—press *72 and wait for a second dial tone, then input the number you want to forward to. When the other phone answers, call forwarding is activated. To return to normal service, dial *73; you will hear two short tones followed by a dial tone, indicating that forwarding is no longer in effect.

No, Etex only utilizes underground lines; we do not have aerial lines.

No, Etex does not impose data usage caps.

A static IP address is an IP address that does not change. Once assigned, it typically remains the same until the device is decommissioned or your network architecture changes. To obtain a static IP, please contact our customer service department at 903-797-4357.

No, our service equipment is installed and/or replaced by our field technicians. A trouble ticket or service order may be required.

No, you must have an active Etex service to retain your Etex email account.

You can find our email guide for client configuration on our support page under Guides and Resources: Etex Email Client Setup.

You can find or change your Wi-Fi password using the Etex Internet Manager app. Select "My Network," choose your network name, and then select "Edit" in the top right or the eye icon to view the current password.

Yes, Etex offers network equipment that can extend Wi-Fi outdoors. For more information, visit Outdoor Wi-Fi.

For optimal performance, fiber optic internet connection is recommended for gaming and security cameras. While they can run on DSL, you may experience lag due to the data demands of these devices.

Internet speed is measured by bandwidth consumption at a specific point in time. Determining how much bandwidth is right for you depends on how many devices and users that will be using it simultaneously. Use this simple bandwidth calculator for an estimation of the bandwidth you need.

Traditional copper landline phones typically continue to work during a power outage because they receive power from the telephone network. Fiber-based phone service, however, relies on equipment in your home that requires electricity. To keep fiber phone service working during an outage, a battery backup system is needed. Battery backups can provide limited calling time for emergencies, depending on usage and battery condition. Etex offers battery backup units for purchase. Click here for additional information.

Billing & Payments

Easy Ways to Pay Your Bill

Paperless Billing

Go green and receive bills via email.

Go Paperless

AutoDraft

Automatically draft your monthly payments.

Sign-Up

Other Payment Options

By Mail

Send payments to Etex:

P.O. Box 130, Gilmer, TX 75644

In Person

Gilmer Office:

(Mon-Fri, 8AM-5PM)

Ore City Office:

(Drop Box Only)

By Phone

Call (855) 939-3786 for credit/debit or bank draft
payments.

Call Before You
Dig!

Stay Safe Before Starting Projects

Dial 811 before any digging project to locate underground utilities.

Etex Dig Numbers

Local:

(903) 797-2717

Toll-Free:

(877) 690-2072

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