Webmail

Watch TV

Online Signup

Etex Bill Pay

Live Chat

Calendar

Live Chat

Scam Alert

Reasonable Caution to Preserve Your Identity
While technology makes most of life go more smoothly, overall, it also adds to areas you want to be wary of people who want to steal from you. “Spoofing” and “Scamming” are two main methods of tricking you into unintentionally giving away money.

Caller ID Spoofing
Recommended for: Individuals, Parents
Some “telemarketing” firms scam by using false calling party number identification. This hides the name and number of the caller. Doing this makes it easier for callers to make any claims they want to ask you for information they don’t have any business getting. Don’t answer calls from any number you don’t recognize. If you find a suspicious charge on your phone bill, call customer service and ask to have it removed. To file a formal complaint, contact your local public utilities commission or the Federal Communications Commission at 1-888-225-5322 FREE (CALL FCC) or visit the FCC’s complaints website.
http://www.fcc.gov/cgb/complaints.html

Area Code Scams
Recommended for: Individuals, Parents
Phone users unintentionally run up high charges on their phone bills when calling numbers in the 809, 284, 649 or 876 area codes. Luring reasons may include collecting some prize, finding out information about a sick relative, and other excuses. You may think the number is just another three-digit U.S. area code, but the call goes to a phone outside the United States. By the time the higher international call rates appear on the next bill, most consumers have forgotten the call and the trick is successful.

To avoid area code scams:
Read your telephone bill closely. Make sure you receive charges only from your provider of choice. Only return calls to familiar numbers. Call directory assistance or a long distance operator if you are uncertain about an area code location.

If you believe that you have been scammed:
Contact the originating carrier of the charge. Their name and toll-free telephone number should be listed on the bill. The problem may be resolved with just a phone call. If the carrier does not agree to correct the problem, contact your ETEX Co-op. We will work with you and the carrier to remove fraudulent charges.

For more information about keeping your money where it belongs, visit:
Federal Communications Commission http://www.fcc.gov/cgb/consumerfacts/809.html

CTIA http://www.ctia.org/

Snopes http://www.snopes.com/fraud/telephone/809.asp