Webmail

Watch TV

Online Signup

Etex Bill Pay

Live Chat

Calendar

Live Chat

Call Before You Dig

FAQs

How does it work?

  • Dial 811.
  • Your call is forwarded to a call center in your local area.
  • The ‘One Call Center’ records the call and notifies the appropriate utility companies affected by your digging plans.
  • Within just a few, short days your local utility company will come out to mark the appropriate lines where it is not safe to dig.

Why should I call 811 before every dig?

Don’t gamble with your safety — if you’re a professional excavator or a homeowner, smart digging always requires a call to 811. Knowing where underground utility lines are buried before you dig will help protect you from injury and prevent damages to utilities, service disruptions and potential fines and repair costs. Whether you’re planting a tree or shrub, or installing a deck or pool, every job requires a call—Even if you’ve called before for a similar project. The depth of utility lines varies, and there may be multiple utility lines in one common area. Marked lines show you the approximate location of underground lines and help prevent undesired consequences such as injury, service disruptions to an entire neighborhood or costly fines and repair costs.

Is 811 for me?

Smart digging always means calling 811 before each job. Whether you’re a do-it-yourselfer planning a weekend project or a professional excavator contracted for a home improvement job, one phone call to 811 will get your underground utility lines marked for free.

Will 811 replace my local “Call Before You Dig” number?

No, 811 will not replace your local one call number. The one call process will remain the same and continue to notify your local affected utility companies, who will continue to mark your underground lines for free. With more than 62 local one call numbers across the country, 811 eliminates the confusion of multiple “Call Before You Dig” numbers by providing one national number you can call to get your lines marked.

Direct Etex Numbers

You can still call the Etex Service Department for cable or phone line locations near your home.
(903) 797-2717 - Call Before You Dig
(877) 690-2072 - Call Before You Dig-Toll Free