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Effective 11/01/2026, Etex will be discontinuing our MagicMail webmail service and all @etex.net email addresses. Any email address ending in @etex.net will no longer function after this date. This includes both email and webmail (Magic Mail) services provided by Etex. Customers who exclusively use a different email provider and do not use an @etex.net email address will not be affected.
We strongly encourage customers currently using an @etex.net email address to begin transitioning to a new email provider as soon as possible to avoid interruptions to email access, online accounts, and communications.
We also strongly recommend transitioning to Gmail, a free email service provided by Google that is secure, user-friendly, and easy to set up. The Gmail capsule above will take you directly to the Gmail account setup page.
For general questions, please contact Technical Support at 903-797-8324. If you would like hands-on assistance with backing up emails, creating your new email account, exporting messages, updating devices, or transitioning online accounts and subscriptions, our Texpert team is available to help. Please contact Texpert Services at 903-797-8397 for an appointment or click the Texpert tab at the top of the website.
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We are discontinuing our MagicMail webmail service and all @etex.net email addresses. Customers will no longer be able to access or use their @etex email address on 11/01/2026.
A transition window has been provided to allow customers time to move their email to another provider.
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The MagicMail Webmail service is the email platform Etex used to provide residential email accounts ending in @etex.net. It stores your messages and allows you to access your email through a web browser or on your devices.
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Email security standards and technology requirements have continued to evolve over the years. Maintaining legacy residential-grade webmail platforms requires increasing security investment and system oversight.
Discontinuing the webmail/email service allows us to focus more efforts on delivering secure, reliable broadband services while reducing long-term security risks.
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The webmail/email service will officially discontinue on 11/01/2026.
After this date:
We strongly encourage customers to complete their email transition to a new provider before the deadline.
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To avoid losing important messages, customers should:
Delaying these steps could result in missed or undelivered communications.
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Yes. We have created several resources for you, including a How to Transition to a New Email Provider guide that will help walk you through:
You can access the guide here: https://www.etex.net/webmailtransitioncenter/
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Texpert Membership Services is our optional advanced, membership-based technical support program. Texpert members receive enhanced support across a wide range of technology needs — from device set up and troubleshooting to security guidance and account management.
For a limited time during this transition period, we are offering hands-on assistance with your webmail/email transition, including:
Appointments are required for assisted transition services. Information about membership benefits and pricing is available here: https://www.etex.net/texpert/
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Customers are responsible for transitioning their own email and backing up their messages unless they engage Technical Support or Texpert Membership Services for assistance.
We provide several helpful resources to assist you in this transition: https://www.etex.net/webmailtransitioncenter/
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If no action is taken before 11/01/2026:
We strongly recommend beginning your email transition as soon as possible to avoid losing important information.
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No. MagicMail webmail service & etex.net email addresses will be permanently discontinued as part of this transition.
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If you do not currently have or use an @etex email address, this transition does not apply to you.
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Any @etex email address that is inactive for 12 months or longer has already been purged and is no longer accessible.
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For general questions, contact Etex Technical Support at 903-797-8324.
For advanced, hands-on assistance with backing up emails, creating a new account, exporting messages, updating devices, or transitioning online accounts, please schedule an appointment with our Texpert Membership Services or visit: https://www.etex.net/texpert/
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14. What happens if Etex’s webmail equipment fails before November 1?
Because Etex is permanently discontinuing its webmail and @etex.net email services, we will not replace costly legacy webmail equipment if it fails during the transition period. If an equipment failure occurs before November 1, email service could become unavailable earlier than the scheduled shutdown date, and access may not be restored.
For this reason, we strongly encourage customers not to wait until November 1 to transition. Please establish a new email address, update your important accounts and contacts, and back up any emails or contacts you wish to keep as soon as possible.
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