New and Certified Pre-Owned wireless devices and accessories may be exchanged within 15 days. You are permitted to make one exchange. A restocking fee of $35 applies to all wireless device exchanges . To make an exchange, return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box. All merchandise must be in like new condition and accompanied by the original receipt. Shipping charges may apply to exchange merchandise sent to you by Etex Wireless.