What are the different types of information?
Personally Identifiable Information (PII) – This is considered any personal information such as customer’s name, street address, e-mail address, telephone number, and billing address.
Customer Proprietary Network Information – This is considered information pertaining to technological configuration, quantity, specific type, destination and location, and number of types used.
What information do we gather?
We collect both types if information (personally identifiable information and customer proprietary information) for customer(s) in-store visits, signed contracts, promotional sign-ups, Web visits, and in-store and online bill payment. Such information for these transactions may include a customer’s name, street address, e-mail address, telephone number, billing address, payment information, banking and credit card account information, and demographic information regarding age, gender, and race.
We also collect Web information including customer(s) IP address, Web browser and the operating system information, number of visitors to our site, and the time spent on the website. Be advised that any Web or customary proprietary information given while on our site could possibly be subject to be combined with personal identifying information as previously addressed. This is only done, however, to better serve our customer(s) by interpreting how customer(s) use our services and products based on any information voluntarily given to us by the customer(s). Information combined may also be subject to market research for current or future marketing tools and strategies as set forth by the company. If this is ever the case, as such, we will not use any personally identifiable information in the resulting data of research.
How do we use your information?
We only use the information voluntarily given by the customer(s) for billing, services provided by Etex, for job applicants and employees, and for marketing purposes. We maintain our promise to serve our customer(s) with the utmost integrity and honesty.
How do we disclose your information?
There are many ways in which we may disclose your information. (1) Only with the customer(s) consent do we obtain their information including; verbal, written, or by use of the Internet and through any means of using our website. (2) We may disclose information while completing transactions for services we render to you as the customer. Other parties that assist our company in the establishment, maintenance, and continuing administration and supervision of our business in relation to our customers are also subject to the disclosure of the customer’s information. Also, if your phone/personal device is in another carrier’s network by means of roaming, the numbers you call or receive while in this area can be picked up by the other carrier. If at any time you purchase a product from a carrier other than Etex, that carrier is also subject to any information you may give them voluntarily. (3) A customer(s)’ information may also be disclosed at any point during specific business transfers such as bankruptcy, business mergers and acquisitions, and insolvency. This is only to support the customer(s)’ needs in any such case as previously mentioned. (4) Any information that is requested on the behalf of the law such as court orders, subpoenas, and any emergency 911 situation will be provided as we see fit. If we feel that your information is needed in a serious injury or death related incident, we may disclose the customer(s)’ personal information. Any fraudulent, unlawful, or abusive cases that are in violation with our Customer Service Agreement, signed by the customer(s), will be disclosed to the proper credit service or law enforcement agency. (5) Finally, the customer(s) should be aware that while any phone or accessories device is on, that phone or device is tracked by our location- based service. In the case of any emergency that your location is needed to be released to emergency service providers such as a 911 operator, emergency medical response teams (including, but not limiting ambulance, firefighters, and police personnel), and public safety officials, we are allowed to automatically disclose this information without consent of the customer(s).
What laws are we in compliance with?
We are in compliance with the Children’s Online Privacy Protection Act (COPPA). Any information given or received in any form by a child under the age of 13 that Etex is notified of by the adult customer(s) will be deleted in our records. It is the responsibility of the adult customer(s) to monitor a child’s usage of our website. In the case that a child under the age of 13 enters information on the website without the knowledge of an adult, Etex will hold the adult customer(s) responsible for these actions.
We are also in compliance with the Privacy Act of 1974 and the Freedom of Information Act (FOIA) that state the customer(s) rights and privileges to get any information that you voluntarily gave to our company that may be in our records. We do not give away, sell, or collect your information for any third party marketers.
What security measures do we take?
Etex takes every precaution to protect the information that the customer(s) entrust in our possession. There are security measures in place to protect against the loss, misuse, and any alteration of the information given voluntarily. Also, any websites visited by the customer(s) that are linked to the Etex website are not sites that Etex has personal security control over. Therefore, be cautious of giving information to unsecure sites not controlled by Etex. We are in no way responsible for any misuse, collection, or alteration of information once you have left the Etex website to another website, including those linked through our website.
Will we make any future alterations to this policy?